退款政策
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as designated defective/display/no return option's special clearance products. Please contact us if you have questions or concerns about a specific item.
Return due to change of mind / Cancellations
If your order has shipped, return shipping will be paid at the customer’s expense. We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
To be eligible for a return, your item must be in the original condition that you received it, unworn, uninstalled and/or non-assembled, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. To start a return, you can always contact us for any return question at jlnesnjl@gmail.com
Refund
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7- business days. Please remember it can take some time for your account to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jlnesnjl@gmail.com
Warm suggestion:
We are happy to provide our customers with some free value-added services such as measuring product dimensions, to check product drawings/installation guides, interior details, providing commercial invoice against buyer's request for customs declaration purposes etc... And we are willing to help customers to combine shipping for purchases of multiple items.
In addition, according to customer needs, we can help customers inspect the product quality and take photos or videos before shipping to avoid any unnecessary returns due to misunderstandings.
EU Customers — Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
- You may cancel your order at any time before it is fulfilled (shipped).
- After receiving your order, you have 14 days to request a return. If the last day falls on a weekend or public holiday, the deadline extends to the next business day.
- Upon exercising your right of withdrawal, we will refund the full value of the goods and the original shipping cost paid by you, within 14 days of receiving the returned items.
- Return shipping costs are at your expense, unless otherwise agreed.
- Returned items must be in their original condition and packaging.
To exercise your right of withdrawal, please use the withdrawal button/link provided in your account or order confirmation email.
